The Power of Language

By Victoria Stracke, CTI Case Manager

Language is powerful. We have the opportunity, especially as front line workers, to empower the people we work with. This begins with the words we use and the way we frame our sentences. As an example: Is someone homeless? Or are they experiencing homelessness? The first sentence is likely the more popular phrase, but places someone in a box. It allows homelessness to define an individual. The second phrase comes from a mindset that the person is just that, a person.

When we use person-centered language, we acknowledge the challenges someone is facing while still recognizing their humanity and individuality. Person-centered language is hopeful, instead of placing someone in the role of “victim. “Individuals identify less with their challenges or limitations, and instead see a path for change and growth.

Communication is a powerful tool that can, and does, influence perspective (not only for individuals, but society as well). In knowing this, I am making a personal effort to be mindful of my words, especially when working with our residents. I believe by doing this, we have the opportunity to help our residents see past their barriers and provide them with the hope they need to imagine a brighter future for themselves—a future where they are not defined by where they live or what they can afford, but instead are recognized for who they are and what they are capable of.