Wednesday, May 28, 2014

Intake Matters: What a family leaves behind

By Intake and Resident Specialist Holly Gardner
 
This month I have been particularly busy doing walk through’s of apartments after a family moves out. Part of my job duty as an intake and resident specialist is to assess what the apartment needs will be for maintenance and cleaning, then I estimate the time frame and planning for the new family. 
 
Most of the time the family moves out gracefully, with minor damages.  Sometimes, if they won’t need these items in their new place they leave dishes, clean bedding and other things behind as a gift for the new family moving in.
 
I have noticed a direct correlation between the condition of the apartment when they move out and the family’s participation in the program.  It is no surprise to me when I see a family thrive here and want to share what they can with the new families coming in.  It is always refreshing to do the walk through when a family has left such a nice mark on us, the property and especially the new families moving in to the space.
 
Most of the time I can measure fairly well how to clean up a unit after a family departs, I can see that mini blinds get replaced, painting is done and a stove gets a deep cleaning, but I can’t always see or measure what that family was able to take in and or what that family will take with them when they leave us and continue on their housing and self-sufficiency journey. But when departing family’s with their own stresses and concerns are thoughtful enough to share their small bounty with another family I know that this is a kind gesture, a true welcome and it won’t go to waste. 
 

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